Policies page

Privacy Policy

I respect your privacy and take protecting your personal information seriously. When you place an order or contact me, I only collect the details needed to process your purchase or respond to your enquiry. This may include your name, address, email, and any custom information you provide for your sign.

Your information is used for:

  • Processing your order
  • Communicating with you about your purchase
  • Delivery and courier purposes
  • Customer support
  • Improving the service I provide

Your information is never sold or shared with any third party unless required to complete your order (such as payment processors or delivery services). Payment details are handled securely by the payment provider and are not stored by me.

You can request access to, correction of, or deletion of your information at any time by contacting me.

GDPR Compliance

I comply with the requirements of the UK GDPR and EU GDPR. Any personal information you provide is collected only for processing your order, communicating with you, and delivering your items.
Under GDPR, you have the right to access, correct, delete, or restrict how your data is used at any time. You can request this by contacting me directly.
Your information is stored securely and only kept for as long as necessary for order and record purposes. It is never sold or passed to third parties, except for trusted services needed to complete your order (such as payment providers and delivery couriers).

Postage & Delivery Policy

I aim to dispatch all orders as quickly as possible. Most items are sent within 1–3 working days, with custom designs taking slightly longer depending on the level of detail.

Typical delivery times:

  • UK: 2–5 working days once dispatched
  • International (if available): Varies by country and customs processing

Every order is securely packaged to prevent damage during transit. Tracking may be available depending on the shipping method used.

Occasional delays may occur due to postal issues, weather conditions, or busy seasons. If you need an urgent delivery, please contact me and I’ll do my best to help.

If your parcel hasn’t arrived within a reasonable time, get in touch and I’ll help track it or resolve the issue.

Returns & Refunds Policy

Many of my products are custom-made, so returns for personalised items are handled carefully.

Please contact me within 14 days if:

  • Your item arrives damaged
  • The wrong item is received
  • There is a mistake with the customisation
  • The product is faulty

Photos are extremely helpful and allow me to resolve the issue quickly.

For custom-made items that are correct but you simply change your mind, returns are usually not possible due to the personalised nature of the product. However, I always aim to be fair and helpful, so feel free to message me.

Non-custom products (if offered) may be returned in unused condition within 14 days, and return postage may be the buyer’s responsibility.

Refunds are processed once the returned item is received and inspected.

Terms & Conditions

By placing an order, you agree to the following:

  • All custom details you provide (names, numbers, spelling, colours, etc.) must be correct at the time of ordering.
  • Production begins shortly after the order is placed, so changes may not always be possible.
  • Colours and designs may vary slightly due to screen differences and material variations.
  • Delivery times are estimates and may vary depending on postal services and location.
  • Custom-made items are exempt from change-of-mind returns.

These terms ensure smooth communication and a clear process for both sides.

Warranty / Guarantee

I take pride in the quality of every sign. All items include a 30-day workmanship guarantee, which covers:

  • Material faults
  • Manufacturing defects
  • Issues affecting durability or visibility

This guarantee does not cover damage caused by:

  • Incorrect installation
  • Accidental damage after delivery
  • Extreme weather conditions
  • Normal long-term wear and tear

If you ever have an issue, just contact me—I will always do my best to help.

Return Policy (Quick Summary)

Photos of any issues help speed up the process.

Contact me within 14 days for any problems.

Custom items can only be returned if faulty, damaged, or incorrect.

Non-custom items (if offered) can be returned unused within 14 days.

Refunds are issued after the item is returned and inspected.

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